FREQUENTLY ASKED QUESTIONS

FAQ'S

Where do you ship?

*WE ARE CURRENTLY ONLY SHIPPING DOMESTIC*

We ship to any country that accepts DHL Express or Fedex shipments. Check your country's requirements at Fedex or DHL.

How long will my order take to arrive?

We offer a range of delivery services. Typically each order takes 3-7 business days to process first before being shipped out. Check our SHIPPING & RETURNS page for more info.

Can I return something for a refund?

We will do our utmost to ensure that you are happy with your purchase. This includes offering STORE CREDIT on orders that meet our return policy.

What if I got the wrong size?

We know shopping online can be tricky so we are here to help! If you aren’t sure about fit or sizing, we will go the extra mile to offer size exchanges, advice, measurements or photos, just send us an email first!

I can’t see the item I’m looking for. Do you have it in stock?

We are always happy to help you find a hard-to-find CC piece you’re searching for!
Send us an email.

Can I come in to try things on?

We are an e-commerce store with no physical location.We will be opening our showroom soon in 2023.

Special occasions such as sample sales & pop-up shops may allow in person fittings if requested.

I have another question!

We'd love to hear it! Send us an email through the contact page and we will get back to you as soon as we can. 

 

info@ciarachyanne.com

We hope that helped a bit. Thank you